Frequently Asked Questions
How long does it take for you to ship the package out after I placed an order?
It usually takes between 1-2 business days for our fulfillment team to process and ship your order.
Please note that this timeline is subject to change during peak sale periods. Our team fulfills orders from Monday - Friday. Any orders placed on statutory holidays will be fulfilled the following 1-2 business days.
How to track my package?
After your order is fulfilled, you will receive an email notifying you, your order is on its way. Click on "View your order", you will be directed to the order detail page. To track your order, simply click on the tracking number on the order detail page.
Tracking shows delivered, but there is no package in my mailbox?
Often time, carrier will mark the shipment delivered when it's still on its way to the destination. If you receive a notification saying your package is delivered today, but the package is not found, please allow 2 to 3 more business days.
How do I change my shipping address or sizes? Now that my order is placed.
If your order has not been fulfilled and shipped, we might be able to make this change for you. However, this cannot be guaranteed. Please submit a request here and put "Urgent" in the title of your email along with your order number.
How much does shipping cost and how long does the delivery take?
What currency is charged for my order and why?
By default, all orders are processed in USD. Our company is a US-based and our payment system is originated in the US. *** If you are viewing this page from outside the US/ Canada you have been re-directed based on your location (IP address) to a global site. The global sites offer local currency and payment options unique to your location.
There is an option to change the currency displayed on your website. Does it mean I can choose a different currency for the transaction?
Please see the answer above.
Where do I enter discount code, coupon code or gift card?
After you have added all items to your cart, click on check out and see the section for discount code/gift card code.
Can I use 2 discount code at the same time?
Sorry no.
How do I use Juicy rewards points?
First you will need to sign up with our rewards program to start collecting points! here
In your rewards account ( the pink pineapple icon that says Juicy points) select "spend points" on the right of your screen under your point total. Redeem the amount of points you'd like for the discount code.